Terms of Service

By creating an account or using Metricty ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users including trial users, paid subscribers, and agency clients.

Metricty is a business intelligence platform that:

• Connects to your ecommerce store(s) and ad platforms via API
• Generates automated weekly profit reports
• Provides an AI-generated plain-English summary and action items
• Delivers reports via email and a web dashboard

We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable notice.

• You must provide accurate and complete information when creating your account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use the Service
• One person or entity may not maintain more than one free trial account
• You are responsible for all activity that occurs under your account

We offer a 14-day free trial on all paid plans. During the trial:

• You have full access to your chosen plan's features
• No credit card is required to start a trial
• At the end of the trial, your account will be downgraded unless you add a payment method and subscribe
• Report data generated during the trial is retained if you subscribe within 7 days of trial expiry

• Paid plans are billed monthly or annually in advance
• All prices are in USD unless otherwise stated
• Payments are processed securely by Stripe
• Subscriptions renew automatically until cancelled
• You may cancel at any time — your access continues until the end of the billing period
• We do not offer refunds for partial months, except where required by law
• We reserve the right to change pricing with 30 days notice

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service's infrastructure
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to process data you do not have the right to process
• Resell or sublicense access to the Service without written permission (except Agency plan clients)
• Create multiple accounts to circumvent limits or abuse free trials

You retain full ownership of your store data and reports. By using the Service:

• You grant us a limited license to access and process your data solely to provide the Service
• We will not sell, share, or use your data for any purpose other than operating Metricty
• You can export or delete your data at any time
• You are responsible for ensuring you have the right to connect your store and ad accounts to Metricty

Metricty and its original content, features, and functionality are owned by Metricty and protected by intellectual property laws. You may not copy, modify, or distribute our software, design, or content without written permission.

The AI-generated report summaries are provided for your use. You may share them with your team or clients.

The Service is provided "as is" without warranty of any kind. We do not warrant that:

• The Service will be uninterrupted or error-free
• Report data will be 100% accurate (accuracy depends on your connected integrations)
• AI-generated summaries and recommendations constitute financial or business advice

Metricty reports are informational tools. Always consult qualified professionals for financial decisions.

To the maximum extent permitted by law, Metricty shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including lost profits or data loss.

Our total liability to you shall not exceed the amount you paid us in the 3 months preceding the claim.

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Fail to pay for a paid subscription
• Engage in fraudulent or abusive behavior

You may terminate your account at any time from your account settings. Upon termination, your data will be deleted per our Privacy Policy.

We may update these terms from time to time. We will notify you of material changes by email or via a notice in the dashboard. Continued use of the Service after changes constitutes acceptance of the new terms.

Questions about these Terms? Contact us:

• Email: [email protected]
• Website: metricty.io/contact